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Delivery policy

Refund Policy

1,   If your product is defective / damaged or incorrect/incomplete at the time of delivery, please contact us within the applicable refund window. Your product will be replaced or refunded on the basis of quality and quantity of products returned to Sitabazar.

2, Please note that some products are not eligible for a refund if the product is "No longer needed"

3, For device related issues after usage or the expiration of the return window, we will refer you to the brand warranty centre (if applicable). For more information on warranty claims please view our


   How do I know if my product has a warranty?

If a warranty is offered on a product, the warranty period will be displayed on the product page, to the right of the product image below “Delivery”.

If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of “Seller” in the “Sold by x more sellers” box below the product image.

Types of Warranties:

1.Brand Warranty: This limited warranty will apply to the products. For product defects under normal use circumstances and at the discretion of the company, Brand will provide free of charge repair and/or replacement services within the warranty period. Sitabazar will not take any responsibility for the after-sale services.

2.Service warranty: Sitabazar will take the responsibility to get the product serviced from the vendor or customer may visit the vendor directly as well with the invoice paper to claim the warranty. Please note if any part of the product needs to be replaced for repairing under this warranty policy, customer will have to pay for that part.


Violations against warranty including customer induced damage, such as self-repairs, broken display, bending, scratch, dent, burn, soaked or liquid damage, root or manual update and failure to comply with product manual will not be covered

When do I claim my warranty?

 

One should claim the products warranty within 7 days of delivery. If it has been more than 7 days since delivery and the product has no warranty, unfortunately, Sitabazar will be unable to cover the item and you will be responsible for repairing costs.

Have additional questions? Please email us acustomer@sitabazar.com for more information

 

                        How can I get my product serviced?

If you have bought a product that is eligible for servicing, please send the product(s) directly to the Service Centre indicated on the warranty card included with your product. If there is no warranty card, please check the user manual or product packaging for more details.

For a prompt warranty claim kindly include all the accessories, information included in packaging and proof of purchase from Sitabazar (invoice).



                       Where are the Service Centres?

Please refer to the manufacturer (or service centre) details on the warranty card included with your product or go to you product page on sitabazar.com and look for warranty / service centre information in the ‘description ‘ tab.

If there is no warranty card, please check the user manual or product packaging for more details.



                             Do I need to pay for repairs?

If your product is within the warranty duration and is damaged by mechanical or electrical systems, you don't have to worry about the repairing cost. You will be covered.

If your product is past the warranty duration or is physically damaged, you will be responsible for the repair cost. We suggest you to repair the product at the service centre authorized by the manufacturer (the warranty centre on your warranty card) for better quality services.

 

 

 

Refund Policy per Category

 

Phones, Tablets, Earphones, Headsets and Accessories

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Clothing, Apparel, Bags & Shoes, Baby Toys, Baby Care, etc

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Custom made items, women's intimate apparel and men's innerwear labelled as non-refundable on the product detail page cannot be returned.

 

Beauty, Personal Care & Health

Non-refundable

Hair Removal & Electronic Accessories & Appliances Computing & Gaming

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

 

 Computing & Gaming

Laptops, Certified Refurbished Laptops, Components, Processors, Projectors, Storage, Printers, Scanners, Headsets, Headphones, Speakers, Consoles & PC / Video Games Televisions, Cameras, Lenses, Flashes, Filters & Musical Instruments

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Software, Movies and Music

Non-returnable

Bedding, Bath & Home Décor, Lawn & Garden, Home Improvements, Household Storage Supplies

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

 

Kitchen & Dining, Furniture & Lighting

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Sports Gear, Outdoor Equipments, Racket Sports, Fitness Equipment

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

 

Groceries, Foods, etc

Non-returnable

 

Books & Stationery

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Pet Supplies

Non-returnable

Automotive & Motorcycles

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Medical & Industrial Equipment

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Events & Tickets

Non-returnable

Lifestyle Products

Customer should return these items within 7 days of delivery.

Not eligible for return if the item is "No longer needed"

Please note that certain items marked as non-refundable on product page are not eligible for return. For more information view the complete list of

Returns & Refunds

Non-Refundable Items

Please note that selected items sold on Sitabazar are not eligible for refund. Below you find a consolidated list of all non-refundable items.

Category                                                                                 Non-Refundable Items

 

Fashion

Custom made items, women's intimate apparel, Swim wear and men's innerwear

TVs, Audio & Cameras

Movies and Music

Computing & Gaming

All software products that are labeled as non-returnable on their product detail pages

Home & Living

Custom made items

Beauty & Health

All items in this category, except for hair removal and other electronical items

Grocer’s Shop

All items in this category

Pet Supplies

All items in this category

Digital Goods

Any goods which are stored, delivered and used in its electronic format. All items in this category are non-returnable once purchased and delivered, unless it is of satisfactory quality, fit for a particular purpose and as described by the seller.

If you have have received a non-refundable item that is defective / damaged or incorrect / incomplete, please contact us immediately.

 

Please note that this policy does not apply to "Overseas Prod  to view the policy for Overseas Products.

Valid reasons to return an item

1.    Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival)

2.    Delivered Product is incorrect (presentation different on website) / incomplete (missing parts)

3.    Delivered Product is “No longer needed” (you no longer have a use for the product / you have changed your mind about the purchase / the size of a fashion product does not fit / you do not like the product after opening the package) - eligible for selected products on